Where do you deliver to?
All of our suppliers will deliver to anywhere within the Great Britain mainland, excluding the channel islands, free of charge. Some may deliver to other to other areas including non UK addresses. Please click here.
back to top
Will all of the items I order arrive together?
As we have sourced products from many sellers, if you order more that one item they may be delivered separately. Once you have put items into your basket and reached the checkout stage you will be able to see which supplier(s) you are buying from. If you can see more than one supplier name then the items in your basket are being despatched from separate suppliers, who may be in different parts of the country so you will receive multiple deliveries. For more information about our suppliers please click here
back to top
When will I get my order?
Our suppliers aim to deliver within 10 working days apart from plants, shrubs and bulbs. For these, please allow 28 days.
Many factors can affect delivery times making it almost impossible to guarantee every item that our suppliers send out will reach you within 10 working days, however, what we can guarantee is that our suppliers will do their best to acheive this. If you are ever concerned about a delivery time please contact the supplier in the first instance please click here or should you wish to take this matter further please contact the Guardian on 0870 836 0797 (national call rates apply, lines are open Mon-Fri 9.30am-5.30pm.)
back to top
Can I get something sent to another address?
Yes, please enter these delivery details at checkout.
back to top
What if my order gets damaged or is faulty?
If you receive something that is faulty or damaged you have two options:
(1)In the first instance can contact the supplier directly, their contact details will be with the parcel. For more information on our suppliers look at Our suppliers.
Tell them:-
If you receive a faulty or damaged item the supplier will either pay for this item to be returned to them or arrange for it to be collected plus either refund you or replace the item.
back to top
What if I don't like what I have ordered?
If you don't like what you have ordered you can return it to the supplier for a refund, as long as the item is unused, unworn, in its original packaging and you return it within 28 days. Of course, all returned audio & video recordings or computer software must be sealed in their original wrapping.
back to top
How do I return something that I don't like?
You will have to pay for the postage to return an unwanted item. We recommend that you use a recorded delivery service to do this, obtain a Post Office proof of posting or insurance to cover the value of the unwanted item.
back to top
What if I receive a plant that doesn't thrive?
Our plant suppliers know that many factors can affect the success of plants or bulbs and they guarantee all our products for 12 months for growth, flowering, productiveness and colour. Please note that at certain times in early spring and late autumn plants are dormant and may appear dead, this is not so, once planted new shoots quickly appear and once established will flourish in Spring and Summer. We also advise you to open the packaging that the plant arrives in immediately and plant out as soon as possible. If you have a query about a plant that you are not entirely happy with please contact us at readeroffershelp@guardian.co.uk or on 0870 836 0797 (national call rates apply, lines are open 9am-5pm Mon-Fri).
back to top
Why does it take so long for plants to arrive?
Online plant orders are prioritised and usually take about 28 days to arrive, during the peak season this 28 day delivery period isn't always possible, so we will always state the expected delivery date in the item description. Your credit card will be debited within 14 days of you placing your order, regardless of when the item is due for delivery. Any plant or bulb that you order from the Guardian reader offers website comes with a 12 month guarantee so if you receive a plant that does not thrive within a year, contact us on readeroffershelp@guardian.co.uk.
back to top
Where can I get more information about the site?
More information about all of our terms and conditions can be found at Terms of Use
back to top
Your basket
